New Delhi: The Department of Administrative Reforms and Public Grievances (DARPG) released the Annual NeSDA Way Forward Report for 2023, highlighting the substantial progress States and UTs made in providing mandatory and total e-Services under the NeSDA Framework.
To promote e-Services, the Department organized three Regional Conferences in Bhopal, Mumbai, and Guwahati, respectively. Dr. Jitendra Singh, MoS (PP), and senior dignitaries from State Governments addressed these conferences.
According to recent figures, States and UTs offered a total of 16,487 e-Services in December 2023, compared to 11,614 in April 2023. This significant increase resulted from persistent efforts by State/UT Governments, monthly meetings and reviews by DARPG, sharing and replication of best practices, and detailed sector-wise analysis. Notably, the UT of Jammu and Kashmir topped the list with 1,117 e-Services.
Currently, States and UTs have achieved a saturation level of 76% of possible mandatory e-Services, up from 69% under NeSDA 2021. A key objective of the NeSDA Way Forward was the adoption of e-Service delivery through a Single Unified Portal by States and UTs. Towards this end, Kerala, Assam, Odisha, and Jammu and Kashmir, among others, are providing a hundred percent e-Services through their respective unified portals. Other States/UTs have also made significant progress.
The Department has disseminated best practices across States and UTs and promoted faceless and entitlement-based delivery of services. Between March and December 2023, the Department published 9 NeSDA Way Forward monthly reports, covering 7 sectors and featuring over 40 best practices.
Furthermore, the Department engaged with RTS Commissioners/Appellate Officers to improve e-Services delivery and organized Brainstorming Sessions with Industry Leaders on the Theme of Emerging and Future e-Governance Initiatives and Emerging Technologies.