New Delhi: The Department of Administrative Reforms & Public Grievances (DARPG) organizes the National e-Governance Webinars (NeGW 2023-24) for public administrators to showcase their initiatives that have earned the prestigious National Award for Excellence in e-Governance. The aim is to promote learning, dissemination, and replication.
The Department successfully hosted the 4th and 5th editions of NeGW on January 5, 2024, and February 16, 2024, respectively, to exhibit these award-winning initiatives and facilitate knowledge-sharing among stakeholders nationwide.
During the 4th National e-Governance Webinar, chaired by Joint Secretary DARPG, Punit Yadav, the focus was on the theme “Excellence in District-Level Initiative in e-Governance for Other States.” This session highlighted outstanding initiatives:
Smt. Rukmani Riar Sihag, District Collector of Hanumangarh, Rajasthan, presented the Gang Canal Computerization Project, which aims to assist farmers in Ganganagar district by providing real-time information about the entire network of canals within the Gang Canal Irrigation System. Covering an irrigated land area of 3.14 lakh hectares across 1222 villages and 7 blocks, this project enhances efficiency and accessibility in agricultural practices.
Chetan K Nandani, Director & CEO, Municipal Commissioner of RMC, Gujarat, introduced the OTP and Feedback Based Public Grievance Redressal System, which has significantly improved citizen interaction with RMC authorities in addressing concerns related to Rajkot city. With features like a 24*7 call center and a mobile application, along with toll-free complaint booking and quick resolution mechanisms, the system ensures efficient grievance management and citizen satisfaction.
The 5th National e-Governance Webinar, chaired by Secretary DARPG, V. Srinivas, focused on the theme “Excellence in Government Process Re-engineering for Digital Transformation at State/UT Level.” This session highlighted pioneering initiatives:
Amit Kaushik, Joint Director of the Directorate of Geology & Mining, Government of Uttar Pradesh, presented MINE MITRA, which offers citizen-centric e-services catering to various stakeholders involved in mining activities. With features facilitating digital scrutiny and processing of licenses, permits, and leases, coupled with real-time monitoring using AI/IoT technology, MINE MITRA streamlines processes, enhances user convenience, and combats illegal mining effectively.
Smt. Annapurna K, Additional Secretary, 5th State Finance Commission, Government of Karnataka, introduced Kutumba – An Entitlement Management System, which serves as a centralized database system with unique Family IDs. This initiative aims to enable inclusive and proactive welfare service delivery by identifying and excluding ineligible beneficiaries, thereby preventing revenue leakage and ensuring efficient resource allocation.
These initiatives exemplify innovation and efficiency in leveraging technology for improved governance practices. The 4th and 5th webinars saw participation from 418 and 315 officials nationwide, including Principal Secretaries, AR Secretaries, IT Secretaries, public administrators, and institutes from various sectors, reflecting a collective commitment towards digital transformation.