New Delhi: To enhance the efficiency of the Electronic Toll Collection system and provide seamless movement at the Toll Plazas, NHAI has initiated ‘One Vehicle, One FASTag.’ This initiative aims to discourage the practice of using a single FASTag for multiple vehicles or linking multiple FASTags to a particular vehicle. NHAI is also encouraging FASTag users to complete the ‘Know Your Customer’ (KYC) process for their latest FASTag by updating KYC according to RBI guidelines. FASTags with a valid balance but incomplete KYC will be deactivated/blacklisted by banks after 31st January 2024.
To avoid inconvenience, users must ensure that the KYC for their latest FASTag is completed. FASTag users must also adhere to the ‘One Vehicle, One FASTag’ policy and discard all previously issued FASTags through their respective banks. Only the latest FASTag account will remain active, as previous tags will be deactivated/blacklisted after 31st January 2024. For further assistance or queries, FASTag users can contact the nearest toll plazas or the toll-free customer care number of their respective issuer banks.
NHAI has taken this initiative following recent reports of multiple FASTags being issued for a particular vehicle and FASTags being issued without KYC, in violation of RBI’s mandate. Additionally, sometimes FASTags are deliberately not affixed to the windscreen of the vehicle, resulting in unnecessary delays at toll plazas and causing inconvenience to fellow National Highway users.
With a penetration rate of around 98 percent and over 8 crore users, FASTag has revolutionized the Electronic Toll Collection system in the country. The ‘One Vehicle, One FASTag’ initiative will help make toll operations more efficient and ensure seamless and comfortable journeys for National Highway users.