Covid-19 has led to record growth in online doctor consultations in the past one year in India. India’s tele-consultation market size was about $26 million in March last year, but it has grown to $163 million by March 2021 on an annualised run-rate basis.
This is expected to grow by 72% to $836 million by March 2024, said a study on the “Outpatient Healthcare Market in India” by Praxis Global Alliance. The study said one in 35 consultations will happen online by FY24.
Till March 2021, the growth was 0.8% penetration by volume and 1.6% penetration by the value of the total consultations.
It said convenience and safety during COVID-19 are the major reasons for availing of tele-consultations. However, difficulty in understanding the patient’s symptoms is one of the major challenges. Further, delayed payments and high service charges cause dissatisfaction among doctors, the study said.

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